SMS Terms & Conditions
Effective August 2, 2026
These terms apply to the text messaging program operated by Core Eleven LLC. By opting in, you agree to them.
Program description
Core Eleven LLC sends customer-care text messages to homeowners who have asked to receive them. Messages cover appointment scheduling, confirmations, arrival windows and reschedules, and questions and answers about your solar system, including service diagnostics, parts, and follow-up. We do not send marketing or promotional text messages through this program.
How to opt in
You may opt in by any of the following:
- Checking the optional SMS consent box on the contact preferences form at core11.org.
- Checking the optional SMS consent box on our contact form.
- Giving written consent on a service agreement or intake form.
- Giving verbal consent to a Core Eleven representative during a phone call to schedule or discuss service.
- Texting us first at (727) 977-3833.
Consent to receive text messages is not a condition of purchasing any product or service, of requesting an estimate, or of receiving any work from us. Every consent box on core11.org is optional and unchecked by default, and both forms can be submitted without it — if you decline text messages, we will contact you by phone or email instead, and the service you receive is the same.
When consent is given verbally, we record the date, the phone number, and the name of the person who gave it in our service records, and we send a confirmation text stating that you agreed to receive messages and how to stop them.
Message frequency
Message frequency varies. Messages are sent in connection with your appointments and service requests, so the number depends on the work being done.
Cost
Message and data rates may apply. Core Eleven does not charge for the messages, but your mobile carrier's standard rates for text and data apply. Contact your carrier for details about your plan.
How to opt out
Reply STOP to any message from us at any time to stop receiving text messages. You will receive one final message confirming that you have been unsubscribed, and no further messages will be sent unless you opt in again. You may also call (727) 977-3833 or email ops@core11.org to be removed.
How to get help
Reply HELP to any message for assistance, or contact us at (727) 977-3833 or ops@core11.org during business hours, Monday through Friday, 8:00 am to 5:00 pm Eastern.
Supported carriers
Supported carriers include AT&T, Verizon Wireless, T-Mobile, US Cellular, Boost, Cricket, MetroPCS, and most other US carriers. Carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed and may be affected by factors outside our control.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party or affiliate except the service providers that help us deliver the messages. See our full Privacy Policy.
Eligibility and changes
You must be at least 18 years old and the owner or an authorized user of the mobile number you enroll. If your number changes, please tell us. We may modify or end this program at any time; changes will be posted here with a new effective date.
Contact
Core Eleven LLC
217 Katherine Blvd, Apt. 2209, Palm Harbor, FL 34684
ops@core11.org · (727) 977-3833